Returns

Return Policy

While we hope you are completely satisfied with your EZ-Clip products, you may return unused and unopened products within 30 days of receipt for a full refund less the original shipping cost. Customers are also responsible for any return shipping costs via FedEx or UPS. Used or opened items cannot be returned.

Returned products must be in new, unused condition, and in the original packaging with all original paperwork and materials included. Any returned products failing to meet this standard will not be accepted and returned to the customer at their expense.

Returns must be approved. Once approved, a return approval code will be issued. Return approval codes are valid 14 days after being issued. Returns must be shipped via FedEx or UPS and a tracking number supplied to the EZ-Clip Customer Service Team. The shipping label must include the return approval code. Return approval codes are void if a tracking number has not been provided to EZ-Clip within 15 days of issuance.

Once returned item(s) are received, please allow 5-10 business days for us to ensure the items are in good condition, process your return, and provide a return approval code. We will credit your original payment method excluding non-refundable shipping costs as soon as possible. Regardless of the date an order is placed, if the original form of payment has expired at the time a refund for a return is processed, a store credit will be issued and a refund will not be provided. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

If a return exception is made for an order past 30 days, a store credit will be issued and a refund will not be provided.

To initiate the return process, please email the EZ-Clip Customer Service Team at info@christmasezclip.com. If possible, please provide photographs of each item/box for return. This will expedite your receipt of the return approval code.

How To Return

1. Make sure your order qualifies. Returned products must be in new, unused condition, and in the original packaging with all original paperwork and materials included.

2. Once approved, ship your complete return order in its original packaging via FedEx or UPS with the return approval code on the label to:

EZ-CLIP CHRISTMAS LIGHTS
Attn: Returns [Return Approval Code]
117 Wrangler Drive
Suite 100
Coppell, TX 75019

Please DO NOT ship your return until you receive the return approval code. Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund. Please provide the tracking number to the EZ-Clip Customer Service Team.

3. Await credit. Once we receive and inspect the returned item(s), we will credit your original payment method excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to 2-3 weeks to process and show on your account due to varying processing times between payment providers.

 

Warranty Replacements

EZ-Clip products have a 2-year warranty. For warranty-related questions and warranty replacements, please email the EZ-Clip Customer Service Team at info@christmasezclip.com. See our Terms & Conditions for more details about warranty.

 

Defective Items

If you receive a product believed to be defective, please email the EZ-Clip Customer Service Team at info@christmasezclip.com. See our Terms & Conditions for more details about defective items.