Shipping & Delivery

• • • PRESALE JULY-AUGUST • SHIPS MID SEPTEMBER • • •

Shipping

EZ-Clip products ship to the lower 48 contiguous U.S. states and Washington, D.C. via two carriers:

FedEx Shipping

With Federal Express, we ship via FedEx Ground®, FedEx 2Day® or FedEx Priority Overnight®. All shipping options with pricing and estimated arrival times are viewable at check out. You can easily select the option that works best for your timeframe. Expedited shipping costs are higher than standard shipping costs and only impact shipping timeframes, not order processing and packaging.

UPS Shipping

With United Parcel Service, we ship via UPS® Ground, UPS 2nd Day Air® or UPS Next Day Air®. All shipping options with pricing and estimated arrival times are viewable at check out. You can easily select the option that works best for your timeframe. Expedited shipping costs are higher than standard shipping costs and only impact shipping timeframes, not order processing and packaging.

General Shipping Information:

  • Each carrier provides a unique tracking number. Once your order has been picked up at our location and scanned into the carrier’s system, a tracking number will be emailed to you.
  • The carrier is responsible for the safe handling and timely delivery of your order. Once an order leaves our location, we no longer have any control over its handling.
  • All shipments are picked up by carriers Monday through Friday. Carriers to do not pick up on Saturdays and Sundays. This applies to all shipping methods.
  • Carriers do not consider the day an order is picked up at our location as a transit day.
  • Please allow 1-2 days to process and package your order. Most orders are ready to ship next day, but a 2-day minimum for processing is required.
  • Orders placed after 12PM CST on Friday will be begin processing on Monday.

Express Shipping

Express shipping options are available with each carrier above. All shipping options with pricing and estimated arrival times are viewable at check out. You can easily select the option that works best for your timeframe. Expedited shipping costs are higher than standard shipping costs. Selecting an express shipping option does not decrease the amount of time it takes to process orders. It only speeds up the shipping timeframe. Saturdays and Sundays are not included in most carrier’s express shipping timelines.

Shipping to a P.O. Box

We do not ship to P.O. Box numbers. You'll need a physical address to place an order.

International Shipping

At this time, we do not accept international orders nor, subsequently, offer international shipping.

Carrier Deliveries

Packages will be left at your door and do not require a signature. Please use your tracking number (see General Shipping Information above) to monitor your order and arrange for someone to accept your order. We cannot be held responsible for stolen or misplaced orders.

Refused Deliveries

If you or someone on your behalf refuses a delivery, a credit will be issued for the price of the products ordered minus all shipping charges incurred and any return shipping charges incurred. All credits will be refunded via the original form of payment once the full order is received back in our warehouse in its original condition, without being opened or damaged.

Damaged or Lost Shipments

Our orders go through a rigorous quality control and inspection process prior to shipping. If your package arrives damaged, please notify us within 48 hours of receipt by contacting our Customer Service team with pictures of each package from every angle, the shipping label, any/all damaged products, and your order number. Please allow 2-10 business days for a claim to be initiated and reviewed. Damage claims without photographic evidence cannot be accepted. Discarded items will not be considered for replacement or refunds. Please keep all items in their current condition.

If your order is lost in transit, please contact our Customer Service team with your tracking number and order number. We can assist with filing a trace with the carrier. Please allow up to 5 -10 business days for the carrier to investigate and process the trace. If the package is determined to be lost in transit, we will replace your order or issue a store credit if the same products are out of stock.

Returns

Please see our Returns page for more information.

 

Delivery or Curbside Pickup

We are happy to offer curbside pickup or free local delivery to qualifying customers. 

To qualify, you must:

  • Purchase EZ-Clip products in the amount of $1,000 or above (excluding tax and discounts).
  • Be able to schedule a curbside pickup or accept a local delivery during the week, Monday through Friday, 9AM to 5PM CST.
  • For deliveries, have a local delivery address within a 50-mile radius of zip code 75019.

Please select the curbside pickup or free local delivery option at checkout and provide a valid phone number and/or email address. We will contact you to arrange a date for pickup or delivery.